Randy was very impressive as an instructor !! He knows so many facts , which can be intimidating ,but the way in which he presented his facts put me at ease and helped me learn !! Randy took his time and ensured that each and every student in our class was equipped with the knowledge and confidence that was required to succeed. This was by far one of the very best classes I have ever taken in my life. This means a great deal considering that I am an RN and have a train the trainer certificate.